Support Overview

The Center for Technology & Training (CTT) prides itself in providing quality support to our customers. Depending on your needs, there are a variety of support resources available:

 The Roadsoft Manual

The Roadsoft Manual contains extensive and up-to-date documentation on our software applications.


 Live Support

Roadsoft support can be contacted by email at roadsoftus@mtu.edu or by phone at (906) 487-2102 weekdays between 8:00 AM and 4:30 PM EST.


 Downloads

Update and setup files for current Roadsoft customers are available at roadsoft.org/downloads.


 Training

Regular workshops and webinars on Roadsoft and related CTT projects are available (See below, or visit ctt.mtu.edu/training).


 Resources

The resources page at roadsoft.org/resources hosts general documents relevant to PASER and asset management.

Upcoming Training and Events

When:

Hosted by Center for Technology & Training @ Webinar

This webinar is intended for new users who only need to know the basics of getting Roadsoft up and running, looking up data, doing minor data updates, and running simple reports.


March 2 (2pm-3pm)
> Installing Roadsoft
> Map layers & interface
> Searching
> Viewing and printing module data
> Minor data updates


March 3 (2pm-3pm)
> Running sample reports
> Basic filters
> Legends
> Map printing

 


When:

Hosted by Center for Technology & Training @ Webinar

This webinar is for those familiar with Roadsoft that want to learn more about the Roadsoft Mobile App.


Topics include:
> The Data Cycle
> Cloud Key and Cloud Management
> Collecting Data
> Device Recommendations
> Module Overview


When:

Hosted by Center for Technology & Training @ Webinar

Topics include:
> Connecting & configuring a GPS
> GPS recommendations
> Data Collection Cycle
> LDC settings
> Attaching documents
> Quick overview of various LDC Modules: Sign, Culvert, Sidewalk, Guardrail, Point Pavement Marking, Linear Pavement Marking, Driveway, Drainage Structures, and Road


When:

Hosted by Center for Technology & Training @ Webinar

This training is intended for those Metropolitan/Regional Planning Organizations responsible for PASER/IBR data collection and submittal.

Training topics:
> Collection and submission deadlines
> Data collection and data sharing workflow: working with local agencies, bringing collected data to Roadsoft, submitting completed collection file
> Quality assurance and control methods
> Federal-aid vs. non-Federal-aid data collection
> Multiple database options for regions


When:

Hosted by Center for Technology & Training @ Webinar


Learn how to
> Enter road & bridge project data
> Translate Roadsoft treatments to Investment Reporting Tool (IRT) project classifications
> Export TAMC project reporting files for the IRT
> Upload files for the IRT
> Complete the TAMC reporting requirements


When:

Hosted by Center for Technology & Training @ Webinar

Learn about the latest changes and improvements to the Roadsoft software suite.  Ask questions of Roadsoft developers and suggest future enhancements.

Discussion Topics:
> 2021 Work Plan Update
> Framework Migration Update
> Traffic Count Module Update
> Roadsoft Mobile Update
> Other Features & Enhancements