Support Overview

The Center for Technology & Training (CTT) prides itself in providing quality support to our customers. Depending on your needs, there are a variety of support resources available:

 The Roadsoft Manual

The Roadsoft Manual contains extensive and up-to-date documentation on our software applications.


 Live Support

Roadsoft support can be contacted by email at roadsoftus@mtu.edu or by phone at (906) 487-2102 weekdays between 8:00 AM and 4:30 PM EST.


 Downloads

Update and setup files for current Roadsoft customers are available at roadsoft.org/downloads.


 Training

Regular workshops and webinars on Roadsoft and related CTT projects are available (See below, or visit ctt.mtu.edu/training).


 Resources

The resources page at roadsoft.org/resources hosts general documents relevant to PASER and asset management.

Upcoming Training and Events

When:

Hosted by Center for Technology & Training @ Webinar

This webinar is intended for new users who only need to know the basics of getting Roadsoft up and running, looking up data, doing minor data updates, and running simple reports.

Day 1 (Oct 6) Topics:
- Map layers and interface
- Searching
- Viewing and printing module data
- Minor data updates

Day 2 (Oct 8) Topics:
- Running sample reports
- Basic filters
- Legends
- Map printing



When:

Hosted by Center for Technology & Training @ Webinar

This mini-series will give an in-depth look at configuring the Road Module tools to help you best use the Strategy & Optimization and/or Project Planning & Selection tools.

Week 1 (Oct 7): Surface Sub-Types, Treatment & Curve Definitions

Week 2 (Oct 14): Data Cleanup

Week 3 (Oct 21): Strategy Evaluation & Optimization Tool

Week 4 (Oct 28): Project Planning and Selection Tool

Week 5 (Nov 4): Project Builder

Week 6 (Nov 11): Extended Service Live Calculator